Store Policy

Customer Care

Customer Care at Ozona Blu:

Where Happy Pups and Happy Hoomans Meet!

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At Ozona Blu, we're more than just a pet apparel company – we're a family of dog lovers dedicated to creating comfy, coastal-inspired clothing for your furry best friend. We understand the joy dogs bring to our lives, and we believe they deserve to look and feel their best while exploring the great outdoors with us.

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As a family-owned and operated business, we pour our hearts into every stitch. We're passionate about the active lifestyle and love nothing more than seeing our canine companions splashing in the waves, lounging on the beach, or hitting the hiking trails with boundless enthusiasm.

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That's why we design our apparel with both comfort and style in mind. We use high-quality, breathable fabrics that are perfect for keeping your pup cool and comfortable on any adventure. From breezy afternoons by the ocean to energetic walks in the park, our coastal-inspired designs ensure your dog looks as good as they feel.

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Buying with Confidence at Ozona Blu

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We understand that buying online can sometimes feel like a leap of faith. That's why we've built a customer care policy that prioritizes transparency, trust, and your complete satisfaction. Here's what you can expect when you shop with Ozona Blue:

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• Detailed Product Descriptions: We provide comprehensive descriptions and high-quality photos of each item, including size charts and material information.

• Helpful Sizing Guide: We offer a detailed sizing guide to ensure you find the perfect fit for your dog. If you're unsure, don't hesitate to contact us for personalized recommendations!

• Hassle-Free Returns and Exchanges: We want your pup to love their new clothes! If for any reason you're not completely satisfied, we offer hassle-free returns and exchanges within 14 days of purchase. Simply contact us for a return authorization and follow our easy return process.

• Secure Online Shopping: We utilize a secure payment gateway to ensure your transactions are safe and protected.

• Fast and Reliable Shipping: We offer multiple shipping options to suit your needs and get your order to you quickly.

• Friendly and Knowledgeable Customer Service: We're here to help! Our friendly customer service team is available through phone at 727-754-0200 or email at ozonablu@yahoo.com to answer your questions and address any concerns you may have.

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Building a Relationship with You and Your Pup

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We believe in building lasting relationships with our customers and their furry companions. We're more than just a store – we're a community of dog lovers who understand the unique bond between humans and their canine companions.

If you have any questions, feedback, or just want to share a picture of your pup rocking their new Ozona Blu outfit, we encourage you to reach out! We love interacting with our customers and seeing the joy our clothes bring to their four-legged friends.

Shop with confidence at Ozona Blu and let your dog experience the ultimate comfort and style on every adventure!

​​Your Privacy is Our Priority

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At Ozona Blu, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.  

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Information We Collect

We may collect the following personal information:  

• Contact Information: Name, email address, phone number, and shipping address.

• Payment Information: Credit card or debit card information (processed securely by our third-party payment processor).  

• Order History: Information about your past purchases, including product details and order numbers.

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How We Use Your Information​

We use your personal information for the following purposes:

• Processing Orders: To fulfill your orders and provide shipping and tracking information.

• Customer Service: To respond to your inquiries, resolve issues, and provide support.

• Marketing Communications: To send you promotional emails or newsletters about our products and services. You can opt out of these communications at any time.  

• Improving Our Services: To analyze customer behavior and preferences to enhance our products and services.

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Data Security​

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:  

• Secure Payment Processing: We use a trusted third-party payment processor to securely handle your payment information.

• Data Encryption: We encrypt sensitive data, such as credit card information, to ensure its confidentiality.

• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

• Employee Training: We train our employees on data privacy and security best practices.

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Third-Party Services​

We may use third-party services, such as email marketing platforms and analytics tools, to enhance our operations. These third-party providers may have access to certain personal information to perform their services. However, we only share the necessary information and require them to adhere to strict data privacy standards.

Contacting You After Purchase

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We may contact you after your purchase to:

• Confirm your order and provide shipping information.

• Request feedback on your shopping experience.

• Inform you about promotions or new products.

You can opt out of these communications at any time by contacting our customer service team.

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Your Rights

You have the right to:

• Access your personal information.

• Correct any inaccuracies in your personal information.

• Request the deletion of your personal information.  

• Object to the processing of your personal information.

• Withdraw your consent to the processing of your personal information.  

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by sending you an email.  

By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.  

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